Collaborative Training for Family Law Staff
When a potential client calls your firm, who is the first person with whom she speaks? When a potential clients arrives at your office, who is the first person that he sees? If you are a collaboratively-trained attorney, mental health professional, financial professional, or mediator, there is a good chance that your staff is the first voice that a potential client hears, the first face that a potential client sees.
How is that staff member representing you? Is that first interaction being used as an opportunity to familiarize the client with the term “collaborative practice?”
Those first interactions are but one of the many different skills that a friend and mentor of mine, Joryn Jenkins, will discuss in her unique collaborative training geared towards professional staff.
The training will take place in Tampa, Florida, on January 22, and it will also be streamed live for professional staff that is outside of the area.